Electricity North West Priority Services Register

As part of our priority services, you can sign up to our Extra care register. Please see the 'reasons for wanting to join' within the online Extra Care registration form.

Once registered, our welfare team will keep you safe and comfortable until the power is back on.

Once we are aware of a power cut in your area our welfare team will make every effort to contact you. Power cuts can be planned or unplanned and as a priority customer we will:

• Prioritise your call and put you straight through to a dedicated team member
• Keep you up to date with text messages and phone calls using tele: 07786 201716
• Contact you 6 days before any planned work and send you a reminder the day before to help you prepare
• Send you warnings of bad weather that may cause power cuts

Please make sure you keep your contact details up to date so we can stay in touch.

We work with a number of partners to offer extra support to our customers, for example, if you have mental health concerns, mobility issues or if you rely on electricity for medical reasons.