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Discretionary Support Scheme

COVID- 19 Important information

Energy firms are putting in place new measures to help prepayment customers who are struggling or unable to top up during the pandemic.

Suppliers will deal with issues on a case-by-case basis, but if you can’t top up your meter or are struggling to buy credit, please contact your provider directly before making an application to Discretionary Support.

The Blackpool discretionary support scheme can provide assistance to vulnerable people who need:

Short term emergency support

Help to become established or maintain independence in the community

The type of help available may include:

Referral to a food bank for a food parcel

Referral to a local childrens centre

Arrangement to top up emergency supply of gas or electric

Non-refundable travel warrant for emergency travel

Referral to another agency

For further information, please visit the website link below.

Who to contact

Telephone
General helpline: 0800 694 0100
Out of hours service social care team: 01253 477600
Website
Discretionary Support Scheme

Time / Date Details

When is it on
Monday to Friday 9:00am to 5:00pm
Time of day
Morning
Afternoon
Last updated: 20 Mar 2020
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