This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

Subjects covered include the role of communication the assessment of risks in conflict situations and follow up practices after such events. The total qualification time (TQT) for this qualification is 16-hours and of this 11-hours is recommended as guided learning (GL).

To complete the Highfield Level 2 Award in Conflict Management (RQF), learners must complete the following:

On-line Conflict Resolution (prior to face to face course)

1 full day classroom delivery

Entry Requirements:

To register for this qualification, learners are required to meet the following entry requirements:

Must be aged 16 and over

Completed n-line Conflict Resolution