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Level 2 Award in Conflict Management

This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

Subjects covered include the role of communication the assessment of risks in conflict situations and follow up practices after such events. The total qualification time (TQT) for this qualification is 16-hours and of this 11-hours is recommended as guided learning (GL).

To complete the Highfield Level 2 Award in Conflict Management (RQF), learners must complete the following:

On-line Conflict Resolution (prior to face to face course)

1 full day classroom delivery

Entry Requirements:

To register for this qualification, learners are required to meet the following entry requirements:

Must be aged 16 and over

Completed n-line Conflict Resolution

Who to contact

Contact Name
Simon Hamer
Contact Position
Business Development Manager
Create Care Training Ltd Website

For further information and fact sheets avalable to download on our website

Where to go

Create Care Training Ltd
Blackpool Technology Management Centre Unit 16
Faraday Way

Time / Date Details

When is it on
Open Monday to Friday 9.00am to 5.00pm
Session Information
For course avilability please contact a member of the team

Other Details


Table of costs
Table of costs
AmountCost Type
75.00 per person
 Last updated: 11 May 2020