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Care & Repair Services - Blackpool

Care & Repair is Blackpool’s Home Improvement Agency – working with people of all ages in Blackpool by helping them to live independently in their own homes by keeping them SAFE, WARM & SECURE.

The team is made up of a number of different roles which all complement each other and are funded by NHS Clinical Commissioning Group & Blackpool Council Adult & Children's Services.

Staff undertake 'outreach' work across Blackpool promoting the services Care & Repair provide.  This outreach work is essential as it generates referrals for Blackpool residents who think they may benefit from using our services.  Our Services include;

Warm Home Fund Project

The primary purpose of this scheme is to promote ‘Energy Efficiency & Health Related Solutions’ to those vulnerable residents living in the worst case properties and / or the most vulnerable households across Lancashire. 

Referrals can be made from a variety of sources, which include:

  • Self/ Carers / Family
  • Housing Professionals
  • Local Authority Staff e.g. Social Workers, Community Workers
  • NHS Health Professionals e.g. District Nurses, Hospital Discharge Teams, GP Surgeries, Health Centres
  • 3rd Party Organisations e.g. Age UK, Lancashire Constabulary, Lancashire Fire & Rescue Service

Care & Repair staff will complete relevant eligibility paperwork with potential customers and explain the process to them.  The caseworker will then undertake a home visit, which may include a survey, provide benefit and energy awareness and / or home complete an energy audit to be organised.  Once assessed, approved funds will be accessed and the customer and relevant contractor will be contacted to organise installations.

Potential Measures could include:

  • Boiler Servicing
  • Gas Fire Servicing
  • Gas Safety Check
  • Boiler Replacements
  • First time Central Heating Installations (will include gas supply installation to the property if required)
  • Energy Audits
  • Energy Advice including how to save money on your bills
  • Switching Advice
  • Advice on Fuel Debt
  • Warm Homes Discount Eligibility
  • Referrals to relevant Clinicians e.g. Community Occupational Therapist for equipment and adaptation assistance
  • Basic benefit advice
  • Advice about water debt/reductions

This scheme is for clients of all tenures who:

Are on low incomes with minimal savings

Have a member of the household who have a long term cold related illness

Struggle to keep warm at home and it is affecting their health

*Please note Private Rented tenants are not eligible for all schemes- please call for further information

Replacement White Goods

This scheme helps to provide to replace broken washing machines, fridges and freezers to Blackpool Residents

To qualify you must be:

In receipt of a means tested benefit or on a low income

Suffering with a chronic health condition  


Home Owner Assistance (HOA)

This scheme is aimed at helping residents in Blackpool with financial assistance to help with essential repairs to their property

To qualify you must be a: 

Homeowner on a means tested benefit

Homeowner on a low income

If the resident is not entitled to HOA we may be able to provide assistance with accessing alternative charity funding.

*Please Note- currently this scheme is on hold and we are running a waiting list*

Minor Adaptations 

The team undertakes minor adaptations which have been prescribed by a clinician e.g. Adult Social Care and Occupational Therapists. Adaptations include wall to floor scaffolding rails with a step adaptation, door threshold alterations, door widening and lowering work surfaces. Works normally completed within 5-10 working days

This service is open to all ages and tenures, however certain criteria and eligibility apply 

Sanctuary Scheme

Providing essential repairs service as part of the Council’s Domestic Violence Strategy to enable victims of domestic abuse to return to or remain living in their own homes. 

The cost of materials is paid for by Blackpool Council’s Interpersonal Violence and Abuse Team. People at risk of interpersonal violence and abuse

Referrals from any professional involved with the service user

Blackpool Community Equipment Services (CES)  

Care and Repair work closely with NHS (Clinical Commissioning Group) CCG & Blackpool Council Adult Services Commissioners, all Blackpool Health Professionals, mainly made up of Occupational Therapists (OTs)  

Assessments are carried out with Blackpool residents (adults & children) with disabilities requiring specialist equipment in order to help them to live at home and maintain their independence. These assessments and interventions significantly reduce hospital admissions.

We also provide this service to customers who live outside Blackpool but whose GP is based in Blackpool are also eligible. Equipment is fitted in customers’ homes by BCH Tradespersons

Who to contact


Where to go

Coastal House
17-19 Abingdon Street

Time / Date Details

Session Information
Monday: 08.30 - 16.30
Tuesday: 08.30 - 16.30
Wednesday: 08.30 - 16.30
Thursday: 08.30 - 16.30
Friday: 08.30 - 15.30
Saturday: Closed
Sunday: Closed
Public Holiday: Closed
 Last updated: 30 May 2020