Cost of water

If you are struggling to pay your water bill here are some ways that United Utilities can help:

• Back on track - if you're either receiving benefits or on a low income and finding it difficult to pay your water bill following a recent change in financial circumstances, we can help by lowering your payments.
• Help to pay - if you receive Pension Credit, and all other adults in your household receive Pension Credit or state pension, you can apply to have your bills capped at an affordable amount.
• Payment matching - if you've built up a lot of debt, for every £1 you pay we will match it with £1 too, with our contribution increasing to £2 until your debt is cleared.
• Restart grant - if you are in a lot of financial difficulty you may qualify for a one off payment from our Trust Fund to cover your debts.
• Watersure - if you have a water meter, receive benefits and use a lot of water due to ill health or having a large family, we can cap your annual bill.
• PayAsUGo - ideal for those customers who would like the flexibility to make payments whenever they wish to fit around their life.
• Payment break - if you're stuggling with your bill due to loosing your job or having to pay out for an unexpected household emergency, we can delay your payments for an agreed period of time.
• Cheaper with a meter - must customers who switch to a water meter save at least £150 a year compared to their current bills. You can try it for two years and switch back if you don't make a saving.